• 招聘公司：JAM Industries Ltd.

• 公司简介：JAM Industries Ltd.成立于1972年，以埃里克森音乐(Erikson Music)的商业名称在蒙特利尔运营，并于20世纪70年代快速发展起来。21世纪初，公司进入了一个新领域，在美国收购了多家姐妹公司：美国音乐与声音公司(American Music & Sound)、美国音乐公司(US Music Corp)等。如今，JAM的增长和多样化保持了一贯的上升曲线，从而继续巩固其在市场中的地位，提供了一个足智多谋、可靠且创新的分销网络。

• 招聘工作：客户服务行政主任（CUSTOMER SERVICE ADMINISTRATOR）

• 工作内容：

1. 及时有效地管理B2C和B2B客户采购订单和库存；

2. 管理客户订单；

3. 处理退货授权请求，与客户沟通订单问题，现有促销活动和所有其他客户咨询；

4. 目录管理，包括产品分类、分类、导航和产品变体；

5. 完成定期的网站审核，以确保产品信息的准确性、内容差距、改进、促销和营销效果。

• Manage B2C (Business-to-Customer) and B2B (Business-to-Business) customer purchase orders in a timely and effective manner;

• Manage customer orders from order entry to delivery;

• Proactively manage backorders and orders on hold by following up with customers with status updates;

• Manage inventory levels required for B2B and B2C sales;

• Support the sales team with customer updates, reliable & accurate order entry, maintaining & growing the existing customer base;

• Handle Return Authorization requests;

• Assist and process customer delivery discrepancies, and credit and debit requests;

• Ensure through team efforts that call quality, productivity, and department’s order metrics are achieved;

• Communicate with account base in respect to order concerns, existing promotions and all other customer inquiries;

• Catalog management including product categorization, assortment, navigation, and product variants;

• Support the completion of custom templates required for new product set up/updates online

• Help re-name files, re-size or edit existing assets to adhere to customer guidelines

• Complete regular site audits to ensure accuracy of product information, content gaps/enhancements, promotions and marketing effectiveness.

• 工作要求：

1. 1至2年类似工作经验；

2. 熟练使用微软Office办公软件；

3. 优秀的沟通能力(书面/口头)和人际交往能力，具有组织能力和跟进能力；

4. 具有在快节奏、动态环境中工作的能力；

5. 具有良好的团队协作能力和自主能力，特别注重细节；

6. 流利的双语听说读写能力。

• 1 – 2 years of similar work experience;

• Proficiency with Microsoft Office Applications;

• Excellent communications skills (written/verbal) and interpersonal skills;

• Demonstrated organizational ability and follow-through;

• Demonstrated ability to work in a fast paced, dynamic environment;

• Demonstrated ability to work harmoniously in a team as well as autonomously;

• Exceptional attention to detail;

• Fluently bilingual, both spoken and written.

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